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1
UK Returns / Refund Policy
Returns are made at the customer's expense, please book your return online with a courier using only a tracked and insured postage service to send your unwanted items back to us for refund or exchange...
Please make sure that you include a copy of your invoice with your order and complete the Returns Information form at returns.ladyvlondon.com. Details of how to return an item are also included within the package that you receive.
Please make sure that you keep a copy of the Post Office receipt you will be issued (which will include your return tracking number), as without this we cannot take responsibility for any returned items that are lost in the post.
If you are returning your order using an alternative service, please make sure that the value of the goods are covered by the relevant insurance. Please note that return postage charges are not refundable in any circumstances.
We request that all returns are neatly folded and returned in a saleable condition, with all tags attached and free from odour (perfume, cigarette smoke, etc). If items have been worn or damaged we reserve the right not to refund. This does not affect your statutory rights.
You will usually receive your refund within 3 working days following our receipt of the returned package, however, during busy times it may take up to 7 working days.
You will receive email notification of your return when we receive it, and when your refund has been processed.
Please note that if items are posted back to us later than 14 days from the date you received your order, a refund will be refused and the garments may be sent back to you at your own expense.
Please note: We reserve the right to charge a restocking fee should items not be returned in the same condition they were sent out in.
Please make sure that you include a copy of your invoice with your order and complete the Returns Information form at returns.ladyvlondon.com. Details of how to return an item are also included within the package that you receive.
Please make sure that you keep a copy of the Post Office receipt you will be issued (which will include your return tracking number), as without this we cannot take responsibility for any returned items that are lost in the post.
If you are returning your order using an alternative service, please make sure that the value of the goods are covered by the relevant insurance. Please note that return postage charges are not refundable in any circumstances.
We request that all returns are neatly folded and returned in a saleable condition, with all tags attached and free from odour (perfume, cigarette smoke, etc). If items have been worn or damaged we reserve the right not to refund. This does not affect your statutory rights.
You will usually receive your refund within 3 working days following our receipt of the returned package, however, during busy times it may take up to 7 working days.
You will receive email notification of your return when we receive it, and when your refund has been processed.
Please note that if items are posted back to us later than 14 days from the date you received your order, a refund will be refused and the garments may be sent back to you at your own expense.
Please note: We reserve the right to charge a restocking fee should items not be returned in the same condition they were sent out in.
2
International Returns / Refund Policy
3
Our Returns Address
Lady Vintage Ltd
Unit 15 Murrell Green Business Park
London Road
Hook
Hampshire
RG27 9GR
Unit 15 Murrell Green Business Park
London Road
Hook
Hampshire
RG27 9GR
4
Exchanges
If you wish to exchange any items from your order, please return your order to us with a copy of your invoice. Please make sure that you state which dress, and size you require on the Returns form.
We do not charge any additional postage for exchanges on full-priced items within the UK but any Sale items returned for exchange will be subject to a redelivery charge.
All exchanges are posted with UK Standard Delivery (if you require the Express Delivery please re-order, and return your item(s) for refund). You will receive e-mail notification when your return is received, and when your exchange has been dispatched.
Please note that we are unable to reserve items for exchange. Therefore, if requesting a dress that is showing low in stock, we strongly recommend re-ordering and returning your original item for refund. If you request an item for exchange that is out of stock, a refund will be issued.
International Exchanges are subject to a re-shipping fee. An invoice will be sent to you upon receipt of the returned items for the re-shipping charge. For a faster turnaround we would recommend that you return your item(s) for refund, and place a new order for the different size or style.
We do not charge any additional postage for exchanges on full-priced items within the UK but any Sale items returned for exchange will be subject to a redelivery charge.
All exchanges are posted with UK Standard Delivery (if you require the Express Delivery please re-order, and return your item(s) for refund). You will receive e-mail notification when your return is received, and when your exchange has been dispatched.
Please note that we are unable to reserve items for exchange. Therefore, if requesting a dress that is showing low in stock, we strongly recommend re-ordering and returning your original item for refund. If you request an item for exchange that is out of stock, a refund will be issued.
International Exchanges are subject to a re-shipping fee. An invoice will be sent to you upon receipt of the returned items for the re-shipping charge. For a faster turnaround we would recommend that you return your item(s) for refund, and place a new order for the different size or style.
5
Faulty Items
If you think there is a fault with an item you have received, or have received an incorrect item please contact us and we will be happy to help. We will need you to return the order to us for us to inspect and once we receive the item back and have investigated the fault, you will be provided with a full refund or sent a replacement item at your request.
Please remember to include your order number in your message, and we will be able to investigate further and resolve the problem for you as quickly as possible.
Please remember to include your order number in your message, and we will be able to investigate further and resolve the problem for you as quickly as possible.
