You can send items back to us using any courier/service you prefer, as this will be at your own expense. However, we always recommend using a tracked and insured service as we cannot take responsibility for missing or damaged returns.

Kindly ensure that you include a copy of your original invoice with your order and write on this the reason for return.

Please make sure that you keep a copy of your proof of posting (which should include your return tracking number), as without this we cannot assist with any returned items that are lost in the post.

If you are returning your order using an alternative service, please make sure that the value of the goods are covered by the relevant insurance. Please note that return postage charges are not refundable in any circumstances.

We request that all returns are neatly folded and returned in a saleable condition, with all tags attached and free from odour (perfume, cigarette smoke, etc). If items have been worn or damaged, or the tags removed, we reserve the right not to refund. This does not affect your statutory rights.

You will usually receive your refund within 5 working days following our receipt of the returned package, however, during busy times it may take up to 7 working days.

You will receive email notification of your return when we receive it, and when your refund or exchange has been processed.

Please note that if items are posted back to us later than 14 days from the date you received your order, a refund will be refused and the garments may be sent back to you at your own expense.

Please note: We reserve the right to charge a restocking fee should items not be returned in the same condition they were sent out in.

Items purchased during a Buy One Get One Free offer can be returned for exchange or credit voucher of the same value. If you would prefer a refund, both items will need to be returned together in resaleable condition.

Visit our dedicated International Help Desk by clicking below...

Please note that you will need to use your Global-e order number (beginning with GE) to contact the Help Desk.

International Returns Hub

Lady Vintage Ltd
Unit 15 Murrell Green Business Park
London Road
Hook
Hampshire
RG27 9GR

If you wish to exchange any items from your order, please return your order to us with a copy of your invoice. Please make sure that you state which dress, and size you require on this invoice.

We do not charge any additional postage for exchanges on full-priced items within the UK but any Sale items returned for exchange will be subject to a redelivery charge.

All exchanges are posted with UK Standard Delivery (if you require the Express Delivery please re-order, and return your item(s) for refund). You will receive e-mail notification when your return is received, and when your exchange has been dispatched.

Please note that we are unable to reserve items for exchange. Therefore, if requesting a dress that is showing low in stock, we strongly recommend re-ordering and returning your original item for refund. If you request an item for exchange that is out of stock, a refund will be issued.

We are unable to accept international exchanges. We would recommend that you return your item(s) for refund, and place a new order for the different size or style.

If you think there is a fault with an item you have received, or have received an incorrect item please contact us and we will be happy to help. We will need you to return the order to us for us to inspect and once we receive the item back and have investigated the fault, you will be provided with a full refund or sent a replacement item at your request.

Please remember to include your order number in your message, and we will be able to investigate further and resolve the problem for you as quickly as possible.