How we Obtain Your Information

WE MAY COLLECT AND PROCESS THE FOLLOWING DATA ABOUT YOU

• Information that you provide by filling in forms on our website or when placing an order through our website, such as your name, billing and delivery address, telephone number, email address, ordered items and payment details. If you choose to set up an account with us, we will also store a password. Should you sign up to receive our email newsletter, we will request and store your email address.
• Information you provide through interacting with our pages on social media platforms which shall include, but not be limited to, Facebook, Instagram, Twitter and Youtube.
• If you contact us with any query, we may keep a record of that correspondence together with your name, address, email address and phone number.

What we do with the Information we Collect

WE USE INFORMATION HELD ABOUT YOU IN THE FOLLOWING WAYS:

• To process an order which will include payment, delivery and any returned goods.
• To allow access to an online account, which requires an e-mail address and password.
• To notify you of special offers and promotions that may be of interest to you, provided you have opted in to receive these notifications. (You may choose to opt-out of receiving these emails or messages at any time you wish to do so).
• To improve the Lady V website, products and services, by researching browsing and buying habits of customers for analysis.
• To assist in the detection and prevention of fraud.
• To pass to our courier and postage companies so they are able to provide you with updates on the delivery of your order.

HOW AND WHY DO WE CONTACT YOU?

• When you place an order on the Lady V website, we will contact you by e-mail to notify you of any updates to your order.
• We will also contact you about leaving reviews for products once you have received your order.
• Provided you have opted in to receiving our Newsletter - we will send you e-mails with new arrivals, special offers and promotions. (You may choose to opt-out of receiving these emails or messages at any time you wish to do so).
• If you enter any competitions, if you are successful, we will notify you of any prizes won by e-mail.
• If there is a problem with your order, or we need to get in touch regarding a refund, we will contact you by e-mail or by telephone to let you know.
• Our courier company will contact you by e-mail or text message with updates on the delivery of your order.

If you do not want us to use your data in this way please send an email with your request to info@ladyvlondon.com.

 

Information we may Share with Third Parties

WE MAY SHARE INFORMATION HELD ABOUT YOU IN THE FOLLOWING WAYS

• To any suppliers and subcontractors (including payment providers and couriers) in order to fulfil your order;
• If we are acquired by a third party, your information may be one of the transferred assets;
• If we are under a duty to disclose your information by operation of law.

You should be cautious when using any Lady Vintage social networking features since the information you choose to make available can be seen by other users in the selected group. We do not monitor the use of these features during the normal course of business although we reserve the right to do so at our discretion.

Lady Vintage encourages you to review the privacy statements of Web sites you choose to link to or link from so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites that are not owned or operated by Lady Vintage.

 

WHERE WE STORE YOUR PERSONAL DATA

Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

All information you provide to us is stored on our secure third party database which is hosted by UK Fast whose servers are stored within the UK.

Our online payment facility is provided by PayPal and Braintree who are both fully compliant with the Payment Card Industry Data Security Standards. Any payment transactions carried out through our website will be encrypted. We do not hold or process any payment card details on our servers. This information is processed by PayPal and Braintree on their secure servers. For the avoidance of doubt, please refer to PayPal and Braintree’s privacy policy via the following link:

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
https://www.braintreepayments.com/en-gb/legal/braintree-privacy-policy

We may also store manual copies of your personal information in a secure facility where access is restricted.

 

YOUR CONSENT AND RIGHTS OF ACCESS

We will only collect and store information about you with your consent. You provide us with your consent by choosing to provide your personal details when you contact us, completing our forms on our website and when you purchase our goods and services.

You have the right to obtain confirmation that your data is being processed and request access to your personal data..

You can make a request by email to info@ladyvlondon.com, or in writing to Lady Vintage Ltd - Data Protection, Unit 15 Murrell Green Business Park, London Road, Hook, Hampshire, RG27 9GR..

In the first instance we will provide a copy of the information without charge. However, we may charge a reasonable administrative fee when we deem a request is unfounded or excessive, or we are requested to provide further copies of the same information. This does not mean that that we will charge for all subsequent access requests.

If we receive a request for information, we will within 1 month of your request:

• Confirm what personal data we hold about you;
• Provide a copy of the data in electronic format, if the request has been made electronically;
• Provide a physical copy of the data, if the request has been made in writing
• Notify you if we need to extend the time of 1 month, should a request be more complex that what we would deem usual

Data Portability - in addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format.

Rights of Rectification and Erasure (the right to be forgotten) - you may ask us to correct or remove information you think is inaccurate or no longer necessary.

 

LADY VINTAGE COOKIE POLICY

In this section you will find information on what cookies may be set when you visit our website and how to reject or delete those cookies.

When we provide services, we want to make them easy, useful and reliable. Where services are provided on the internet, this sometimes involves placing small amounts of information on your device. This information consists of small files known as cookies and they cannot be used to identify you personally.

These pieces of information are used to improve our services for you through, for example:

• Enabling our Website to recognise your device so you don’t have to provide the same information several times during one task.
• Recognising that you may already have provided a username and password so you don’t need to do it for every web page requested.
• Measuring how many people are using our Website, so they can be made easier to use and there’s enough capacity to ensure they’re fast.

You can manage these small files yourself and learn more about them by visiting: www.direct.gov.uk/managingcookies

 

HOW TO CONTROL AND DELETE COOKIES

We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website or any other website, you can do this through your browser settings. Comprehensive information on how to do this across a wide variety of browsers can be found at www.aboutcookies.org.

Please be aware that restricting cookies may impact the functionality of the websites you visit.

COOKIE CATEGORIES

The type of cookie used on this Site can each be put into 1 of 4 categories, based on the International Chamber of Commerce Guide to Cookie Categories.

A. Strictly Necessary Cookies:
These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you've asked for (such as access to secure areas) cannot be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet. These cannot be restricted or blocked.

B. Performance Cookies:
These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our website is performing and make the necessary improvements that could enhance your browsing experience. These can be restricted or blocked.

C. Functionality Profile Cookies:
These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and tailor the website to provide enhanced features and content for you. For instance, they remember your log-in details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience. These can be restricted or blocked.

D. Targeting Cookies:
These cookies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don't usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. These can be restricted or blocked.

 

Third Party Cookies

COOKIES SET FOR EMBEDDED SOCIAL WEB CONTENT

To support our information provision and engagement, we sometimes embed photos and video content from websites such as Youtube, Twitter and Facebook. As a result, when you visit a page with content embedded from, for example, Youtube or Facebook, you may be presented with cookies from these websites. We do not control the use of these cookies. You should check third party websites for more information on these cookies.

Our website may also carry embedded ‘share’ buttons to enable users of the site to easily share articles with their peers through a number of popular social networks. These sites may set a cookie when you are also logged in to or otherwise using their service. We have no control over these cookies and you should check for more information from their website on these cookies.

COOKIES FOR WEB ANALYTICS

We use third party services to gather data regarding the usage of our site on our behalf using cookies, log file data and code which is embedded on our website. We use this type of information to help improve the service we provide to UK and non UK visitors.

GOOGLE ANALYTICS

Google Analytics is a web analytics service provider provided by Google Inc. Google Analytics sets a cookie in order to evaluate a visitor’s use of our website.

Google stores the information collection by the cookie on their servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and the purposes set out above.

For more information on the cookie set by Google Analytics, including information on how to opt out please go to http://www.google.com/intl/en/privacypolicy.html

 

Cookies we Use

This is a list of the main cookies we use and what each is used for:

Name of Cookie	Duration	Category	Comment
_utma	2 years	B	Used by Google Analytics. Each unique browser that visits a page on the site is provided with a unique ID via the _utma cookie.
_utmb & _utmc	30 min	B	Google Analytics uses these two cookies to establish a session. If either of these two cookies is absent, further activity by the user initiates the start of a new session.
_utmz	6 months	C	When visitors reach the site via a search engine result, a direct link, or an ad that links to the page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to the site; thus it is used to determine visitor navigation within the site.
xid_4f366	Current Visit	A	Used to identify the visitor's session on the website.
RefererCookie	6 months	B	Used to track the website that the visitor used to gain access to this site (e.g. Google).
store_language	1 year	C	Used to store the language preference of the visitor.